What is involved in Managed Services

Find out what the related areas are that Managed Services connects with, associates with, correlates with or affects, and which require thought, deliberation, analysis, review and discussion. This unique checklist stands out in a sense that it is not per-se designed to give answers, but to engage the reader and lay out a Managed Services thinking-frame.

How far is your company on its Managed Services journey?

Take this short survey to gauge your organization’s progress toward Managed Services leadership. Learn your strongest and weakest areas, and what you can do now to create a strategy that delivers results.

To address the criteria in this checklist for your organization, extensive selected resources are provided for sources of further research and information.

Start the Checklist

Below you will find a quick checklist designed to help you think about which Managed Services related domains to cover and 266 essential critical questions to check off in that domain.

The following domains are covered:

Managed Services, Customer service, IT infrastructure, Power management, Environmental economics, Management information system, Technology management, Marketing research, Financial accounting, Organizational behavior, Insider dealing, Commercial management, Financial risk, Business operations, Earned value management, Enterprise resource planning, Organizational structure, Systems management, Corporate crime, Organizational culture, Board of directors, Conflict management, Advisory board, International trade law, Small and medium-sized enterprises, International economics, Supervisory board, Business development, Resource management, Market economy, Performance management, Organization development, Process management, Corporate law, Data warehouse, Capital budgeting, Constitutional documents, Organizational patterns, Intangible asset, Business statistics, Cash conversion cycle, Business plan, Managerial finance, Corporate governance, Financial institution, Customer relationship management, Materials management, Human Resources, Corporate liability, Knowledge economy, International finance, Quality management, Problem management, Business model, Public relations, Consumer behaviour, Public economics, Commercial bank, Records management, Annual general meeting, Management accounting, Public finance, Sole proprietorship:

Managed Services Critical Criteria:

Study Managed Services failures and grade techniques for implementing Managed Services controls.

– What will be the consequences to the business (financial, reputation etc) if Managed Services does not go ahead or fails to deliver the objectives?

– What are the most preferred dedicated or cloud hosting providers giving managed services in their core plans?

– How do mission and objectives affect the Managed Services processes of our organization?

– What are the business goals Managed Services is aiming to achieve?

– Why choose managed services?

Customer service Critical Criteria:

Have a meeting on Customer service outcomes and devote time assessing Customer service and its risk.

– Considering a small independently-owned business and large company that both provide excellent Customer Service – which type of company are you willing to spend more with?

– If you were to step back and look at the part of your organization you control, what components of a Customer Service program would you see?

– Ask yourself, what value-added Customer Service can I provide that will end with a big WOW from customers?

– Since you do not have a relationship with a new client, what will you do to get off to a solid start?

– How does our company use its web-site for Customer Service and / or customer relationship building?

– What is your general confidence level of the quality of information Customer Service delivers?

– So what does all this mean for the role of Customer Service within the organization?

– In the past year, have you lost your temper with a Customer Service professional?

– What are the anticipated hours of operation for live Customer Service support?

– Do we End each day with a sense of personal accomplishment and fulfillment?

– When you hear the words Customer Service what does it make you think of?

– Which are the key performance indicators for Customer Service?

– Do we meet our Customer Service goals and timelines?

– How can verbal feedback affect customer encounters?

– What is the percentage of calls you transfer?

– How Do You Know What customers Want and Need?

– Do clients enjoy doing business with you?

– What Does Marketing Have To Do With It?

– Are your people easy to deal with?

– Do we perform Skills Audits ?

IT infrastructure Critical Criteria:

Frame IT infrastructure outcomes and don’t overlook the obvious.

– Can we achieve even more efficient utilization of software and hardware within mission systems and IT infrastructure investments?

– What IT infrastructure do we have and what do we need to support the future organization needs?

– In which area(s) do data integration and BI, as part of Fusion Middleware, help our IT infrastructure?

– Is Managed Services dependent on the successful delivery of a current project?

– What sources do you use to gather information for a Managed Services study?

– How to get alignment between business strategy and IT infrastructure?

Power management Critical Criteria:

Deliberate over Power management issues and figure out ways to motivate other Power management users.

– What are your key performance measures or indicators and in-process measures for the control and improvement of your Managed Services processes?

– What potential environmental factors impact the Managed Services effort?

– What vendors make products that address the Managed Services needs?

Environmental economics Critical Criteria:

Consult on Environmental economics strategies and probe Environmental economics strategic alliances.

– How do your measurements capture actionable Managed Services information for use in exceeding your customers expectations and securing your customers engagement?

– Do we aggressively reward and promote the people who have the biggest impact on creating excellent Managed Services services/products?

– How do we manage Managed Services Knowledge Management (KM)?

Management information system Critical Criteria:

Extrapolate Management information system risks and create a map for yourself.

– What are your results for key measures or indicators of the accomplishment of your Managed Services strategy and action plans, including building and strengthening core competencies?

– Is the Managed Services organization completing tasks effectively and efficiently?

– Do we have past Managed Services Successes?

Technology management Critical Criteria:

X-ray Technology management governance and catalog what business benefits will Technology management goals deliver if achieved.

– What are internal and external Managed Services relations?

– What are specific Managed Services Rules to follow?

Marketing research Critical Criteria:

Systematize Marketing research governance and document what potential Marketing research megatrends could make our business model obsolete.

– Do those selected for the Managed Services team have a good general understanding of what Managed Services is all about?

– Can Management personnel recognize the monetary benefit of Managed Services?

– In what way(s) did marketing research help shape CRM?

Financial accounting Critical Criteria:

Do a round table on Financial accounting quality and give examples utilizing a core of simple Financial accounting skills.

– Do we cover the five essential competencies-Communication, Collaboration,Innovation, Adaptability, and Leadership that improve an organizations ability to leverage the new Managed Services in a volatile global economy?

– How do we Identify specific Managed Services investment and emerging trends?

– What are the long-term Managed Services goals?

Organizational behavior Critical Criteria:

Analyze Organizational behavior risks and stake your claim.

– Is there a Managed Services Communication plan covering who needs to get what information when?

– Are there any disadvantages to implementing Managed Services? There might be some that are less obvious?

– Should organizational behavior management expand its content?

– How Do We Know What We Know about Organizational Behavior?

– How can skill-level changes improve Managed Services?

Insider dealing Critical Criteria:

Confer re Insider dealing issues and get answers.

– Which customers cant participate in our Managed Services domain because they lack skills, wealth, or convenient access to existing solutions?

– Do we monitor the Managed Services decisions made and fine tune them as they evolve?

– Does Managed Services appropriately measure and monitor risk?

Commercial management Critical Criteria:

Categorize Commercial management governance and drive action.

– Is Managed Services Realistic, or are you setting yourself up for failure?

– Does our organization need more Managed Services education?

– Are there recognized Managed Services problems?

Financial risk Critical Criteria:

Paraphrase Financial risk outcomes and maintain Financial risk for success.

– Marketing budgets are tighter, consumers are more skeptical, and social media has changed forever the way we talk about Managed Services. How do we gain traction?

– What management system can we use to leverage the Managed Services experience, ideas, and concerns of the people closest to the work to be done?

– Financial risk -can the organization afford to undertake the project?

Business operations Critical Criteria:

Guide Business operations results and diversify disclosure of information – dealing with confidential Business operations information.

– Can we add value to the current Managed Services decision-making process (largely qualitative) by incorporating uncertainty modeling (more quantitative)?

– Is legal review performed on all intellectual property utilized in the course of your business operations?

– How to move the data in legacy systems to the cloud environment without interrupting business operations?

– How to deal with Managed Services Changes?

Earned value management Critical Criteria:

Be clear about Earned value management risks and create a map for yourself.

– How do senior leaders actions reflect a commitment to the organizations Managed Services values?

– Is maximizing Managed Services protection the same as minimizing Managed Services loss?

Enterprise resource planning Critical Criteria:

Gauge Enterprise resource planning visions and describe which business rules are needed as Enterprise resource planning interface.

– How likely is the current Managed Services plan to come in on schedule or on budget?

– Which Managed Services goals are the most important?

– What threat is Managed Services addressing?

Organizational structure Critical Criteria:

Bootstrap Organizational structure outcomes and perfect Organizational structure conflict management.

– Another critical success factor is that appropriate governance needs to be in place. That is, is an appropriate organizational structure in place to manage the organization facing the cloud computing solution?

– Do you have a clearly defined organizational structure at organization level in order to sustain the risk management process?

– How will the existing culture and organizational structure be impacted by agile project management?

– How to manage workflows and projects, that are inherently distributed outside the organizational structure?

– What does a typical data warehouse and business intelligence organizational structure look like?

– In a project to restructure Managed Services outcomes, which stakeholders would you involve?

– Are we making progress? and are we making progress as Managed Services leaders?

– Are assumptions made in Managed Services stated explicitly?

– Organizational structure for international business?

– What Organizational Structure is Required?

Systems management Critical Criteria:

Rank Systems management planning and adopt an insight outlook.

– What are the key elements of your Managed Services performance improvement system, including your evaluation, organizational learning, and innovation processes?

– What are the record-keeping requirements of Managed Services activities?

Corporate crime Critical Criteria:

Have a round table over Corporate crime engagements and track iterative Corporate crime results.

– What is the total cost related to deploying Managed Services, including any consulting or professional services?

– Do several people in different organizational units assist with the Managed Services process?

– Why should we adopt a Managed Services framework?

Organizational culture Critical Criteria:

Depict Organizational culture adoptions and document what potential Organizational culture megatrends could make our business model obsolete.

– What do we need to know, and how do we get the information required to answer this question, especially with regard to our organizational culture, technological roadmap, and where both organizations are moving in the long term?

– How is the way you as the leader think and process information affecting your organizational culture?

– Will the organizational culture support new values of the agile team?

– Are accountability and ownership for Managed Services clearly defined?

– How much does Managed Services help?

Board of directors Critical Criteria:

Reorganize Board of directors management and budget for Board of directors challenges.

– What key measures should we include in our annual report to our Board of Directors?

– Are there Managed Services problems defined?

Conflict management Critical Criteria:

Closely inspect Conflict management risks and optimize Conflict management leadership as a key to advancement.

– How do you determine the key elements that affect Managed Services workforce satisfaction? how are these elements determined for different workforce groups and segments?

– Who is responsible for ensuring appropriate resources (time, people and money) are allocated to Managed Services?

– Who is the main stakeholder, with ultimate responsibility for driving Managed Services forward?

Advisory board Critical Criteria:

Administer Advisory board decisions and budget for Advisory board challenges.

– Among the Managed Services product and service cost to be estimated, which is considered hardest to estimate?

– How do we go about Securing Managed Services?

International trade law Critical Criteria:

Co-operate on International trade law projects and define what do we need to start doing with International trade law.

– What are the top 3 things at the forefront of our Managed Services agendas for the next 3 years?

Small and medium-sized enterprises Critical Criteria:

Mix Small and medium-sized enterprises planning and ask what if.

International economics Critical Criteria:

Confer over International economics failures and get answers.

– Are there Managed Services Models?

Supervisory board Critical Criteria:

Align Supervisory board adoptions and find the ideas you already have.

– Are there any easy-to-implement alternatives to Managed Services? Sometimes other solutions are available that do not require the cost implications of a full-blown project?

– How do we Lead with Managed Services in Mind?

Business development Critical Criteria:

Weigh in on Business development failures and find out.

– What are the barriers to increased Managed Services production?

– Have all basic functions of Managed Services been defined?

Resource management Critical Criteria:

Pilot Resource management outcomes and reduce Resource management costs.

– Imagine you work in the Human Resources department of a company considering a policy to protect its data on employees mobile devices. in advising on this policy, what rights should be considered?

– A compounding model resolution with available relevant data can often provide insight towards a solution methodology; which Managed Services models, tools and techniques are necessary?

– What tools do you use once you have decided on a Managed Services strategy and more importantly how do you choose?

– Can we reuse our existing resource management and configuration tools?

– Why study Human Resources management (hrm)?

Market economy Critical Criteria:

Check Market economy issues and ask what if.

– Have the types of risks that may impact Managed Services been identified and analyzed?

– How do we maintain Managed Servicess Integrity?

Performance management Critical Criteria:

Map Performance management decisions and achieve a single Performance management view and bringing data together.

– How do employee selection and development practices, as well as staff performance management, well-being, motivation, satisfaction, and compensation, contribute to the growth of the organization?

– Who will be responsible for deciding whether Managed Services goes ahead or not after the initial investigations?

– How can you measure Managed Services in a systematic way?

– What does good Customer Service actually mean?

Organization development Critical Criteria:

Define Organization development strategies and finalize specific methods for Organization development acceptance.

– What are the success criteria that will indicate that Managed Services objectives have been met and the benefits delivered?

– Is Supporting Managed Services documentation required?

Process management Critical Criteria:

Check Process management visions and point out Process management tensions in leadership.

– What process management and improvement tools are we using PDSA/PDCA, ISO 9000, Lean, Balanced Scorecard, Six Sigma, something else?

Corporate law Critical Criteria:

Recall Corporate law failures and know what your objective is.

– What are your current levels and trends in key measures or indicators of Managed Services product and process performance that are important to and directly serve your customers? how do these results compare with the performance of your competitors and other organizations with similar offerings?

Data warehouse Critical Criteria:

Chat re Data warehouse failures and ask questions.

– How do you incorporate cycle time, productivity, cost control, and other efficiency and effectiveness factors into these Managed Services processes?

– Does big data threaten the traditional data warehouse business intelligence model stack?

– Is data warehouseing necessary for our business intelligence service?

– Is Data Warehouseing necessary for a business intelligence service?

– What is the difference between a database and data warehouse?

– What is the purpose of data warehouses and data marts?

– What are alternatives to building a data warehouse?

– Do we offer a good introduction to data warehouse?

– Data Warehouse versus Data Lake (Data Swamp)?

– Do you still need a data warehouse?

– Centralized data warehouse?

Capital budgeting Critical Criteria:

Adapt Capital budgeting adoptions and define Capital budgeting competency-based leadership.

– If depreciation is an expense, why is it added back to an investments net income to compute the net cash flow from that investment?

– Should analysts measure cash flows of capital budgeting projects from the viewpoint of the subsidiary or the parent?

– Under what circumstances will the NPV, IRR, and PI techniques provide different capital budgeting decisions?

– Understand how we incorporate risk into capital budgeting decisions. What techniques are used?

– In what way is the NPV consistent with the principle of shareholder wealth maximization?

– Which investments does the firm accept if the cutoff payback period is three years?

– What is the difference between conventional and unconventional cash flow patterns?

– How can poor capital budgeting decisions produce negative effects to the firm?

– What is the difference between a current expenditure and a capital investment?

– What is the primary purpose of expansion projects and replacement projects?

– Do you monitor the effectiveness of your Managed Services activities?

– What are the yearly depreciation allowances using ACRS depreciation?

– What are the costs and benefits of maintaining inventories?

– Do we need CAPM for capital budgeting?

– What is operating leverage?

– What is capital budgeting?

– What is Capital rationing?

– What techniques are used?

– What is NPV?

Constitutional documents Critical Criteria:

Think about Constitutional documents planning and clarify ways to gain access to competitive Constitutional documents services.

– Will new equipment/products be required to facilitate Managed Services delivery for example is new software needed?

– Is there any existing Managed Services governance structure?

Organizational patterns Critical Criteria:

Conceptualize Organizational patterns results and diversify disclosure of information – dealing with confidential Organizational patterns information.

– How do we ensure that implementations of Managed Services products are done in a way that ensures safety?

Intangible asset Critical Criteria:

Scan Intangible asset risks and know what your objective is.

– How would one define Managed Services leadership?

Business statistics Critical Criteria:

Communicate about Business statistics outcomes and revise understanding of Business statistics architectures.

– How does the organization define, manage, and improve its Managed Services processes?

– Are we Assessing Managed Services and Risk?

Cash conversion cycle Critical Criteria:

Audit Cash conversion cycle issues and find out what it really means.

– What are the disruptive Managed Services technologies that enable our organization to radically change our business processes?

– What knowledge, skills and characteristics mark a good Managed Services project manager?

– Does the Managed Services task fit the clients priorities?

Business plan Critical Criteria:

Cut a stake in Business plan leadership and report on developing an effective Business plan strategy.

– Its important to reach your customers. Every business, if wise, will have a promotion and advertising plan. You need to consider the image you want to project to your customers about your business. Will your business stand out because you are a proven a leader in the service or product industry by providing innovative services or products, or you provide customer confidence by providing high quality Customer Service?

– What are your most important goals for the strategic Managed Services objectives?

– Have Business Plans with your Critical Preferred Vendors?

– Do you need to develop a Human Resources manual?

– How do you plan to address Customer Service?

– Is a Managed Services Team Work effort in place?

– Do we offer Superior Customer Service?

Managerial finance Critical Criteria:

Look at Managerial finance risks and tour deciding if Managerial finance progress is made.

– To what extent does management recognize Managed Services as a tool to increase the results?

Corporate governance Critical Criteria:

Tête-à-tête about Corporate governance planning and gather Corporate governance models .

– How do we Improve Managed Services service perception, and satisfaction?

– Is Managed Services Required?

Financial institution Critical Criteria:

Discourse Financial institution planning and acquire concise Financial institution education.

– Data segregation: will the financial institutions data share resources with data from other cloud clients?

– Meeting the challenge: are missed Managed Services opportunities costing us money?

– Has or will any financial institution extend you a line of credit?

– What business benefits will Managed Services goals deliver if achieved?

– Why are financial institutions interested in DLTs?

Customer relationship management Critical Criteria:

Coach on Customer relationship management outcomes and don’t overlook the obvious.

– In CRM we keep record of email addresses and phone numbers of our customers employees. Will we now need to ask for explicit permission to store them?

– Which of my customers have the potential for a high-profit, sustainable relationship?

– What is the target level of performance for the Longest delay in Queue KPI?

– How must our value proposition change to earn greater customer loyalty?

– How are we handling the risk of garbage in and garbage out with e-CRM?

– Job Satisfaction and Job performance: Is the relationship spurious?

– What are the roles of suppliers and supply chain partners in CRM?

– Which business environmental factors did lead to our use of CRM?

– What are the standard hours for phone, email and chat support?

– What are the key application components of our CRM system?

– Does the user have permission to synchronize to Outlook?

– What storage quotas should be applied to each mailbox?

– Does the user have permission to create activities?

– Is the metadata cache size acceptable?

– What is the recovery point objective?

– Do they always buy the same thing?

– Is the memory load acceptable?

– Does it pay to be green?

– Can metadata be loaded?

– Who Are Our Customers?

Materials management Critical Criteria:

Analyze Materials management strategies and improve Materials management service perception.

– At what point will vulnerability assessments be performed once Managed Services is put into production (e.g., ongoing Risk Management after implementation)?

– What are all of our Managed Services domains and what do they do?

Human Resources Critical Criteria:

Inquire about Human Resources tasks and do something to it.

– Rapidly increasing specialization of skill and knowledge presents a major management challenge. How does an organization maintain a work environment that supports specialization without compromising its ability to marshal its full range of Human Resources and turn on a dime to implement strategic imperatives?

– Who will be responsible for leading the various bcp teams (e.g., crisis/emergency, recovery, technology, communications, facilities, Human Resources, business units and processes, Customer Service)?

– what is the best design framework for Managed Services organization now that, in a post industrial-age if the top-down, command and control model is no longer relevant?

– Are there cases when the company may collect, use and disclose personal data without consent or accommodation?

– Do we identify desired outcomes and key indicators (if not already existing) such as what metrics?

– What are the procedures for filing an internal complaint about the handling of personal data?

– How important is it for organizations to train and develop their Human Resources?

– How is Staffs willingness to help or refer questions to the proper level?

– Is the crisis management team comprised of members from Human Resources?

– How do financial reports support the various aspects of accountability?

– What is the important thing that human resources management should do?

– How should any risks to privacy and civil liberties be managed?

– What are ways to reduce the costs of managing employees?

– Do you understand the parameters set by the algorithm?

– How is the Ease of navigating the hr website?

– May an employee make an anonymous complaint?

– What additional approaches already exist?

– What are the data sources and data mix?

– Analytic Applications: Build or Buy?

– What is harassment?

Corporate liability Critical Criteria:

Reorganize Corporate liability visions and overcome Corporate liability skills and management ineffectiveness.

– Who will be responsible for documenting the Managed Services requirements in detail?

Knowledge economy Critical Criteria:

Mine Knowledge economy tasks and look at it backwards.

– Who are the people involved in developing and implementing Managed Services?

International finance Critical Criteria:

Contribute to International finance visions and explore and align the progress in International finance.

– How do we make it meaningful in connecting Managed Services with what users do day-to-day?

– How will you measure your Managed Services effectiveness?

Quality management Critical Criteria:

Think about Quality management results and correct Quality management management by competencies.

– What is the future of Data Quality management?

– Quality management -are clients satisfied?

Problem management Critical Criteria:

Examine Problem management risks and proactively manage Problem management risks.

– Think about the kind of project structure that would be appropriate for your Managed Services project. should it be formal and complex, or can it be less formal and relatively simple?

– Do Managed Services rules make a reasonable demand on a users capabilities?

– What is a key activity in problem management?

Business model Critical Criteria:

Derive from Business model quality and prioritize challenges of Business model.

– How can we create a secure environment to protect our data, especially when new business models like cloud computing and mobility leave us with little control over it?

– What may be the consequences for the performance of an organization if all stakeholders are not consulted regarding Managed Services?

– How can we take rapid and informed action given the dramatic changes the IoT will make to our traditional business models?

– What applications will first become mainstream and under which business model will they operate?

– When a Managed Services manager recognizes a problem, what options are available?

– How well does the product fit our current and planned business model(s)?

– What potential megatrends could make our business model obsolete?

Public relations Critical Criteria:

Shape Public relations engagements and catalog Public relations activities.

– If the single biggest influence in shaping consumers attitudes is community organizations, what are they and how can public relations help?

– What are your public relations problems and opportunities based on the product/program and consumer lifecycles?

– What are the problems, opportunities and anticipated issues that public relations can address?

– What do public relations professionals need to do to become excellent leaders?

– Who sets the Managed Services standards?

Consumer behaviour Critical Criteria:

Prioritize Consumer behaviour quality and know what your objective is.

– Record-keeping requirements flow from the records needed as inputs, outputs, controls and for transformation of a Managed Services process. ask yourself: are the records needed as inputs to the Managed Services process available?

Public economics Critical Criteria:

Study Public economics management and find answers.

– Does Managed Services include applications and information with regulatory compliance significance (or other contractual conditions that must be formally complied with) in a new or unique manner for which no approved security requirements, templates or design models exist?

– Who will provide the final approval of Managed Services deliverables?

Commercial bank Critical Criteria:

Think carefully about Commercial bank engagements and raise human resource and employment practices for Commercial bank.

Records management Critical Criteria:

Own Records management planning and simulate teachings and consultations on quality process improvement of Records management.

– Have records center personnel received training on the records management aspects of the Quality Assurance program?

– Will Managed Services deliverables need to be tested and, if so, by whom?

Annual general meeting Critical Criteria:

Collaborate on Annual general meeting governance and give examples utilizing a core of simple Annual general meeting skills.

– Which individuals, teams or departments will be involved in Managed Services?

Management accounting Critical Criteria:

Chart Management accounting risks and triple focus on important concepts of Management accounting relationship management.

– Does Managed Services create potential expectations in other areas that need to be recognized and considered?

– Risk factors: what are the characteristics of Managed Services that make it risky?

– How do we go about Comparing Managed Services approaches/solutions?

Public finance Critical Criteria:

Incorporate Public finance tasks and improve Public finance service perception.

– What are the Essentials of Internal Managed Services Management?

Sole proprietorship Critical Criteria:

Sort Sole proprietorship risks and learn.

Conclusion:

This quick readiness checklist is a selected resource to help you move forward. Learn more about how to achieve comprehensive insights with the Managed Services Self Assessment:

https://store.theartofservice.com/Managed-Services-Professional-Edition/

Author: Gerard Blokdijk

CEO at The Art of Service | http://theartofservice.com

gerard.blokdijk@theartofservice.com

https://www.linkedin.com/in/gerardblokdijk

Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.

External links:

To address the criteria in this checklist, these selected resources are provided for sources of further research and information:

Managed Services External links:

Managed Services Jobs, Employment | Indeed.com
https://www.indeed.com/q-Managed-Services-jobs.html

AIS | Managed Services – nydata.com
http://www.nydata.com/managed-services

IT Managed Services Jobs, Employment | Indeed.com
https://www.indeed.com/q-IT-Managed-Services-jobs.html

Customer service External links:

Customer Service – Kohl’s
https://cs.kohls.com

Customer Service – Wells Fargo
https://www.wellsfargo.com/help

Bank of America Customer Service
http://www.bankofamerica.com/contact

IT infrastructure External links:

Gartner IT Infrastructure, Operations Management & …
https://www.gartner.com/events-na/data-center/why-attend

It infrastructure
http://The term infrastructure in an information technology (IT) context refers to an enterprise’s entire collection of hardware, software, networks, data centers, facilities and related equipment used to develop, test, operate, monitor, manage and/or support information technology services.

Chef – Automate IT Infrastructure | Chef
https://www.chef.io/chef

Power management External links:

Power Management Systems & Sales – Power Conditioning
https://www.pmssinc.com

Power Innovations International | Power Management …
https://powerinnovations.com

Lenovo Power Management Driver for Windows 10 (32 …
https://support.lenovo.com/us/en/downloads/ds032258

Environmental economics External links:

Environmental economics (Book, 2000) [WorldCat.org]
http://www.worldcat.org/title/environmental-economics/oclc/39614726

Environmental Economics – NERA
http://www.nera.com/practice-areas/environmental-economics.html

E3 – Energy and Environmental Economics, Inc.
https://www.ethree.com

Management information system External links:

Management information system (Book, 2013) …
http://www.worldcat.org/title/management-information-system/oclc/811822974

TAMIS – Total Ammunition Management Information System
https://tamis.army.mil

[PDF]Management Information System Implementation …
http://hj.diva-portal.org/smash/get/diva2:545644/FULLTEXT02.pdf

Technology management External links:

Engineering and Technology Management
https://etm.wsu.edu

Share the Vision 2017 | UIUC Office of Technology Management
http://otm.illinois.edu/STV2017

Marketing research External links:

Peters Marketing Research, Inc.
https://www.petersmktg.com

CMI Marketing Research
https://www.cmiresearch.com

AOC Marketing Research
https://aocresearch.com

Financial accounting External links:

Financial Accounting quiz’s Flashcards | Quizlet
https://quizlet.com/11640510/financial-accounting-quizs-flash-cards

[PDF]Statement of Financial Accounting Standards No. …
http://www.fasb.org/resources/ccurl/770/425/fas116.pdf

Financial accounting is a specialized form of accounting that keeps track of transactions.
http://Reference: www.accountingcoach.com/financial-accounting/explanation

Organizational behavior External links:

Journal of Organizational Behavior on JSTOR
https://www.jstor.org/journal/jorgabeha

Organizational Behavior – AbeBooks
https://www.abebooks.com/book-search/title/organizational-behavior

Organizational behavior (Book, 2005) [WorldCat.org]
http://www.worldcat.org/title/organizational-behavior/oclc/53231375

Insider dealing External links:

Insider dealing legal definition of insider dealing
https://legal-dictionary.thefreedictionary.com/insider+dealing

Former BlackRock manager given jail term for insider dealing
https://www.ft.com/content/26fe4fd4-c793-11e6-9043-7e34c07b46ef

Commercial management External links:

Neighborhood Commercial Management Program …
http://www.austintexas.gov/department/small-business-assistance

Equity Commercial Management
https://www.ecm-mn.com

Residential & Commercial Management
https://www.jacksongroup.net

Financial risk External links:

Financial Risk Management – Farin
https://www.farin.com

Home – Financial Risk Mitigation, Inc.
https://www.frm-inc.com

Trends 2017: Financial Risk and Fraud Blog | Fiserv
https://www.fiserv.com/blog/the-point/trends-2017-risk-fraud-blog.aspx

Business operations External links:

Business Operations Center
https://boc.engineering.osu.edu

Business Operations Intern – Columbus, OH – Quantum …
http://quantumhealth.hirecentric.com/jobs/128926.html

Business operations – Jobs at PSEG
https://jobs.pseg.com/go/Business-operations/2813200

Earned value management External links:

Quiz & Worksheet – Earned Value Management | Study.com
http://study.com/academy/practice/quiz-worksheet-earned-value-management.html

Earned Value Management | Learning Tree International
https://www.learningtree.com/courses/4623

Enterprise resource planning External links:

Enterprise Resource Planning System | Hill International
https://visionapp.hillintl.com

Enterprise Resource Planning
http://www.enterpriseresourceplanning.com/index.html

What is ERP (Enterprise resource planning)? – NetSuite.com
http://www.netsuite.com/portal/resource/articles/erp/what-is-erp.shtml

Organizational structure External links:

Organizational Structure | North Dakota ITD
https://www.nd.gov/itd/about-us/organizational-structure

Organizational Structure – Air Force Civil Engineer Center
http://www.afcec.af.mil/About-Us/Organizational-Structure

Open System Organizational Structure | Chron.com
http://smallbusiness.chron.com/open-system-organizational-structure-432.html

Systems management External links:

Welcome to the Mail Systems Management Association
https://www.msmanational.org

Geographic Information Systems Management Office – …
http://gisgate.co.clark.nv.us/gismo/gismo.htm

Corporate crime External links:

CORPORATE CRIME – Julian Hermida
http://julianhermida.com/contcorporate.htm

Corporate crime (Book, 1999) [WorldCat.org]
http://www.worldcat.org/title/corporate-crime/oclc/41211959

Corporate crime | law | Britannica.com
https://www.britannica.com/topic/corporate-crime

Organizational culture External links:

Barrett Values Centre | Organizational Culture | Assessment
https://www.valuescentre.com

Organizational Culture – PRACTICAL MANAGEMENT
http://practical-management.com/Organization-Development/Organization-Culture.html

What Is Organizational Culture? | CultureIQ
https://cultureiq.com/culture

Board of directors External links:

Board of Directors and Committees | PepsiCo.com
http://www.pepsico.com/company/board-of-directors-and-committees

The Role of the Board of Directors | Ag Decision Maker
http://www.extension.iastate.edu/agdm/wholefarm/html/c5-71.html

Board of Directors | CenturyLink
http://www.centurylink.com/aboutus/governance/board-of-directors.html

Conflict management External links:

[PDF]Conflict Management – Chalmers Publication Library …
http://publications.lib.chalmers.se/records/fulltext/147975.pdf

Course 213: Conflict Management [1 day]
http://www.irwaonline.org/eweb/dynamicpage.aspx?site=IRWA2010&webcode=213

Conflict Management (eBook, 2016) [WorldCat.org]
http://www.worldcat.org/title/conflict-management/oclc/956393272

Advisory board External links:

The Science Advisory Board – Home Page
https://www.scienceboard.net

iRound for Patient Experience | The Advisory Board Company
https://www.advisory.com/technology/iround-for-patient-experience

International trade law External links:

Jacobson Burton PLLC – International Trade Law
https://www.jbktradelaw.com

International Trade Law Resource Center | Bloomberg BNA
https://bna.com/international-trade-law-p17179871301

Small and medium-sized enterprises External links:

Forbes Insights: Small and Medium-Sized Enterprises
https://www.forbes.com/forbesinsights/SME2010/index.html

International economics External links:

Peterson Institute for International Economics – PIIE
https://piie.com

International Economics Ch. 4 Flashcards | Quizlet
https://quizlet.com/91062358/international-economics-ch-4-flash-cards

international economics Flashcards | Quizlet
https://quizlet.com/277037/international-economics-flash-cards

Supervisory board External links:

Executive Management and Supervisory Board l SIPLEC
https://www.siplec.leclerc/company/management

Directors, Audit & Supervisory Board Members – TDK
http://www.global.tdk.com/corp/en/about_tdk/executive_lineup

Siemens nominates Snabe as next chairman of supervisory board
https://www.ft.com/content/d3b0ced6-e873-11e6-893c-082c54a7f539

Business development External links:

Business Development Titles Jobs – Monster.com
https://www.monster.com/jobs/q-business-development-titles-jobs.aspx

Title Business Development Jobs, Employment | Indeed.com
https://www.indeed.com/q-Title-Business-Development-jobs.html

Title Business Development Jobs, Employment | Indeed.com
https://www.indeed.com/jobs?q=Title+Business+Development&start=10

Resource management External links:

Human Resource Management – AbeBooks
https://www.abebooks.com/book-search/title/human-resource-management

Cultural and Environmental Resource Management | Thesis Titles
http://www.cwu.edu/resource-management/thesis-titles

Human Resource Management – TitleHR
http://www.titlehr.com/human-resource-management

Market economy External links:

Market Economy | Definition of Market Economy by …
https://www.merriam-webster.com/dictionary/market economy

Market Economy – Investopedia
http://www.investopedia.com/terms/m/marketeconomy.asp

What is a market economy? definition and meaning
http://www.investorwords.com/2971/market_economy.html

Performance management External links:

Logistics Performance Management | Trax Technologies
https://www.traxtech.com

Performance Management – Emory University
http://www.hr.emory.edu/eu/performancemanagement/forms.html

Performance Management : Team Georgia
http://team.georgia.gov/performance

Organization development External links:

National Center for Organization Development Home
https://www.va.gov/NCOD

What is Organization Development? – OD Network
http://www.odnetwork.org/?page=WhatIsOD

Process management External links:

Workflow Software, Business Process Management …
https://kissflow.com

Emerson Process Management, Process Systems: Careers
http://www3.emersonprocess.com/systems/careers/index.html

Process Management
http://Management process is a process of setting goals, planning and/or controlling the organizing and leading the execution of any type of activity, such as: a project (project management process) or. a process (process management process, sometimes referred to as the process performance measurement and management system).

Corporate law External links:

Corporate Law & Accountability Report | Bloomberg BNA
https://www.bna.com/corporate-accountability-report-p5445

KPPB LAW – Corporate Law Firm
https://www.kppblaw.com

Delaware Corporate Law – State of Delaware
https://corplaw.delaware.gov

Data warehouse External links:

[PDF]Data Warehouse – Utility’s Smart Grid Clearinghouse
http://smartgrid.epri.com/UseCases/DW – Utility DOE SG Clearhouse_ph2add.pdf

Title 2 Data Warehouse – Data.gov
https://catalog.data.gov/dataset/title-2-data-warehouse

Title Data Warehouse Analyst Jobs, Employment | Indeed.com
https://www.indeed.com/q-Title-Data-Warehouse-Analyst-jobs.html

Capital budgeting External links:

Capital budgeting (eBook, 2015) [WorldCat.org]
http://www.worldcat.org/title/capital-budgeting/oclc/902646033

S.Goel Chpt 1 | Capital Budgeting | Internal Rate Of Return
https://www.scribd.com/document/256281963/S-Goel-Chpt-1

Capital budgeting (VHS tape, 2000) [WorldCat.org]
http://www.worldcat.org/title/capital-budgeting/oclc/52593324

Constitutional documents External links:

PureCircle Shareholder and Constitutional Documents
http://purecircle.com/shareholder-and-constitutional-documents

Constitutional documents. (Book, 1969) [WorldCat.org]
http://www.worldcat.org/title/constitutional-documents/oclc/57834

Gardiner: Constitutional Documents of the Puritan …
http://www.constitution.org/eng/conpur_ap.htm

Organizational patterns External links:

What organizational patterns describes the event that …
https://brainly.com/question/1233409

[PDF]Organizational Patterns of Paragraphs
https://www.stkate.edu/pdfs/organizational-patterns-of-paragraphs.pdf

Text Structure and Organizational Patterns Worksheets
https://www.englishworksheetsland.com/grade5/5structure.html

Intangible asset External links:

What is an intangible asset? | AccountingCoach
https://www.accountingcoach.com/blog/intangible-asset

Intangible Asset (IA) Specialty Program
http://www.appraisers.org/Education/intangible-asset-(ia)-program

What is Intangible Asset? definition and meaning
http://www.investorwords.com/2525/intangible_asset.html

Business statistics External links:

Business Statistics key terms Flashcards | Quizlet
https://quizlet.com/51300880/business-statistics-key-terms-flash-cards

DMR – Business Statistics and Fun Gadgets
https://expandedramblings.com

[PDF]Math 2345-Fall 2017 Business Statistics
http://www.math.ttu.edu/~xgilliam/classes/m2345/m2345_syllabus.pdf

Cash conversion cycle External links:

Cash Conversion Cycle Essay – 2590 Words – StudyMode
http://www.studymode.com/essays/Cash-Conversion-Cycle-768506.html

Cash Conversion Cycle (Operating Cycle) – Financial Analysis
http://www.readyratios.com/reference/asset/cash_conversion_cycle.html

Cash Conversion Cycle | Loans | Interest
https://www.scribd.com/document/121946960/Cash-Conversion-Cycle

Business plan External links:

[PDF]Sample Business Plan Title Page |Cantonnewyork.us
http://cantonnewyork.us/wp-content/uploads/2010/09/sample_business_plan.pdf

Business Plan Outline
http://business-plan.com/outline.html

An Introduction to Business Plans – Entrepreneur
https://www.entrepreneur.com/article/38290

Managerial finance External links:

Managerial Finance Test 1 Flashcards | Quizlet
https://quizlet.com/61658105/managerial-finance-test-1-flash-cards

Managerial finance (Book, 2014) [WorldCat.org]
http://www.worldcat.org/title/managerial-finance/oclc/903349032

Managerial Finance – AbeBooks
https://www.abebooks.com/book-search/title/managerial-finance

Corporate governance External links:

Cleary Gottlieb M&A and Corporate Governance Watch
https://www.clearymawatch.com

Morgan Stanley Corporate Governance
https://www.morganstanley.com/about-us-governance

Mattel Inc. – About Us – Corporate Governance – Related Links
http://corporate.mattel.com/about-us/ethics.aspx

Financial institution External links:

How To: Find Your Financial Institution (HTVR 25)
https://www.dmv.ca.gov/portal/dmv/detail/about/lob/lob_top

Customer relationship management External links:

Customer Relationship Management | CRM Software – Vtiger
https://www.vtiger.com

Oracle – Siebel Customer Relationship Management
https://care.cummins.com

Oracle – Siebel Customer Relationship Management
https://distributorgateway.ingersollrand.com

Materials management External links:

Materials Management Jobs, Employment | Indeed.com
https://www.indeed.com/q-Materials-Management-jobs.html

Tompkins County | Recycling and Materials Management
https://recycletompkins.org

Human Resources External links:

Home | Human Resources
https://hr.duke.edu

UAB – Human Resources – Careers
http://www.uab.edu/humanresources/home/careers

In Human Resources Jobs – indeed.com
http://Ad · indeed.com/In-Human-Resources

Corporate liability External links:

Corporate liability (Book, 2000) [WorldCat.org]
http://www.worldcat.org/title/corporate-liability/oclc/43879774

Knowledge economy External links:

Knowledge Economy Definition | Investopedia
http://investopedia.com/terms/k/knowledge-economy.asp

The Rise of the Knowledge Economy in Greater Palm …
https://www.palmspringslife.com/the-rise-of-the-knowledge-economy

How The Knowledge Economy Is Redefining Work
https://www.fastcompany.com/3026566

International finance External links:

International Finance Institute – Home | Facebook
https://www.facebook.com/internationalfinanceinstitute

[PDF]Institute of International Finance (IIF)
http://www.fsb.org/wp-content/uploads/c_131011r.pdf

The Fed – International Finance Discussion Papers (IFDP)
https://www.federalreserve.gov/econres/ifdp/index.htm

Quality management External links:

abaqis® | Quality Management System
https://www.abaqis.com

Quality Management – Quality Management – Dashboard
https://confluence.cornell.edu/display/qm/Quality+Management

Quality Management Training Solutions from BSI
https://bsi.learncentral.com

Problem management External links:

ITIL Problem Management | When “Incidents” are Problems
https://www.flycastpartners.com/itil-problem-management

[PDF]IT ENTERPRISE PROBLEM MANAGEMENT …
http://itsm.ucsf.edu/sites/itsm.ucsf.edu/files/Problem Management Process.pdf

IBM What is a PMR (Problem Management Report)? – …
http://www-01.ibm.com/support/docview.wss?uid=swg21507643

Business model External links:

Business Model Templates for PowerPoint – …
https://slidemodel.com/templates/tag/business-model

Business Model Definition | Investopedia
http://www.investopedia.com/terms/b/businessmodel.asp

OneTitle | business model
https://onetitle.com/tag/business-model

Public relations External links:

Public Relations – Americas Job Exchange
http://www.americasjobexchange.com/job-descriptions/public-relations-jobs

Jobs Board – Public Relations Institute of Australia
http://www.pria.com.au/jobs/job-titles

VocusPR – Cision Public Relations
https://us.vocuspr.com

Consumer behaviour External links:

Consumer Behaviour- Chp. 11 Flashcards | Quizlet
https://quizlet.com/11431272/consumer-behaviour-chp-11-flash-cards

edward mcclymont – MARK217 CONSUMER BEHAVIOUR
https://mcclymontblogblog.wordpress.com

Public economics External links:

Public Economics and Finance | NYU Wagner
https://wagner.nyu.edu/education/courses/public-economics-and-finance

The Fed – Public Economics – United States dollar
https://www.federalreserve.gov/econres/public-economics-f.htm

Commercial bank External links:

cbtn.com – Home › Commercial Bank
https://www.cbtn.com

The Commercial Bank – Official Site
https://www.thecommercialbank.net

Commercial Bank of Grayson
https://www.cbgrayson.com

Records management External links:

Records Management Policy | Policies & Procedures
https://policy.uconn.edu/2011/05/24/records-management-policy

Library of Virginia Records Management
http://www.lva.virginia.gov/agencies/records

National Archives Records Management Information Page
https://www.archives.gov/records-mgmt

Annual general meeting External links:

BP plc Annual General Meeting 2017 – proxydocs.com
https://www.proxydocs.com/branding/961963/edocs/2017/issuer

2018 Annual General Meeting – U.S. Soccer
https://www.ussoccer.com/about/governance/2018-annual-general-meeting

Annual General Meeting minutes | Master Of Meetings
http://masterofmeetings.com/index2/annual-general-meeting-minutes

Management accounting External links:

Management Accounting Careers | Accounting.com
http://www.accounting.com/careers/management-accounting

Financial & Management Accounting | Merranti Accounting
https://merrantiaccounting.com

Title Management Accounting – Scribd
https://www.scribd.com/document/314459484/Title-Management-Accounting

Public finance External links:

WPF – Women in Public Finance
https://www.wpfc.com

Public Finance Authority
https://www.pfauthority.org

National Public Finance Guarantee Corporation
https://www.nationalpfg.com

Sole proprietorship External links:

A sole proprietorship is an unincorporated business that is owned by an individual.
http://Reference: www.irs.gov/Businesses/Small-Businesses-&-Self-Employed/Sol…

Sole Proprietorship – Investopedia
https://www.investopedia.com/terms/s/soleproprietorship.asp

Sole Proprietorship – Entrepreneur
https://www.entrepreneur.com/encyclopedia/sole-proprietorship